Author: Susan Lowe
Publisher: Delta Publishing
Format: Mixed Pack
ISBN-10: 1900783797
ISBN-13: 9781900783798
Description: Telephoning works with the skills and language required to conduct successful phone calls in English.
The units cover:- focus on listening
- making calls
- receiving calls
- receiving and leaving messages
- dealing with problems
- conference calls
Telephoning provides six core units, each containing these sections:
* warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
* presentation and practice of core language connected to each skill.
* over to you, which allows students to apply what they have learned to their real-life work situation.
In addition, the book contains:
* a needs analysis to help learners to think about their strengths and weaknesses in English and to identify and prioritize their learning needs
* a personal learning journal to help students monitor their learning during the course
* a review to help consolidate the language work students have done in each unit
* a reference section listing the vocabulary, grammar and phrases covered in each unit
* an answer key, including suggested answers and audio scripts
Telephoning is designed for classroom use, but is also suitable for self-study.